Please ensure you have selected the correct time zone in booking your appointment. On the booking screen, there is a drop down box to select the your time zone (see below).

By default, appointments will be displayed in VIC/NSW/ACT time, so please check you have the correct time written down for your appointment.

Once you have made a booking, you can also check the reminder email, which will specify a time zone if you are outside of VIC/NSW/ACT. If there is no time-zone listed in the booking/reminder email, your appointment time is in VIC/NSW/ACT time.

By submitting this request you indicate your understanding of:

Our fees, which can be found on our website.
Our cancellation policy:
- 2 business days notice or more: No fee.
- 1 business days notice: 50% fee.
- Same-day cancellation or non-attendance: Full fee.
That we are not a crisis service and cannot provide urgent or immediate support.
We are unable to provide the following services:
- Forensic, family court, or other court-related services
- Urgent crisis intervention or support for those who are actively suicidal (due to our telehealth model and part-time availability)
- Some of our psychologists are not able to accept Medicare Eating Disorder Treatment Plans - please check with our admin team prior to booking if unsure
- Eating disorders of a severe or non-stable nature (as these require a higher level of support than we are able to offer as a telehealth service)
- Alcohol or drug addiction treatment
- Appointments solely for the purpose of a report (e.g., DSP applications, court matters), except for our autism and ADHD assessment service

Thank you for helping us ensure that our service aligns with your needs. We look forward to supporting you!

Rebecca Horsnell Psychologist

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