1. Service Agreement

BXP — Bolton Exercise Physiology provides accredited exercise physiology services under the direction of Jack, Accredited Exercise Physiologist (AEP), registered with Exercise & Sports Science Australia (ESSA). By engaging BXP services you agree to participate in exercise programs designed for your individual health needs.

2. Privacy & Confidentiality (Privacy Act 1988)

BXP collects personal and health information solely for the purpose of providing exercise physiology services. All information is stored securely in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Your information will not be shared with third parties without your written consent, except where required by law or necessary for your care.

3. Informed Consent & Participation

Exercise participation carries inherent risks including musculoskeletal injury, cardiovascular events, and falls. Jack will take all reasonable precautions to minimise these risks. By participating you acknowledge these risks, confirm you have disclosed all relevant health information, and accept responsibility for notifying BXP of any changes to your health status.

4. Cancellation & Non-Attendance Policy

A minimum of 24 hours' notice is required to cancel or reschedule an appointment. Cancellations with less than 24 hours' notice, or failure to attend without notice, will incur a cancellation fee of $60.00. This fee is not claimable through Medicare, private health insurance, NDIS, WorkCover, or Aged Care funding.

5. Medicare & Funded Services

Clients accessing services under a Medicare CDM Plan are entitled to up to 5 allied health visits per calendar year. It is the client's responsibility to obtain a valid referral from their GP prior to their appointment. For NDIS, WorkCover, and Aged Care clients, it is your responsibility to ensure appropriate plan approvals and funding are in place.

6. WorkCover

WorkCover clients must provide written insurer approval prior to commencement of services. BXP will liaise with the treating team and insurer as required.

7. NDIS

BXP is a registered NDIS provider. Services are delivered under Capacity Building — Improved Daily Living. NDIS rates are billed in accordance with the current NDIS Support Catalogue.

8. Telehealth

Telehealth sessions are delivered via digital video platforms. While BXP takes reasonable steps to protect privacy, absolute security of online platforms cannot be guaranteed. By participating in Telehealth sessions you acknowledge and accept this risk.

9. Complaints Resolution

If you have a complaint, contact Jack directly at jack.bxp@outlook.com or 0424 431 316. If unresolved, contact ESSA at essa.org.au or the Office of the Health Ombudsman QLD: 133 646.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, BXP accepts no liability for any injury, loss, or damage arising from participation in exercise physiology sessions where reasonable professional care has been exercised.

11. Governing Law

These terms are governed by the laws of Queensland, Australia.

Privacy Consent: I consent to BXP collecting, storing, using, and where necessary sharing my personal and health information for the purposes of providing exercise physiology services, in accordance with the Australian Privacy Act 1988.

Informed Consent & Risk Acknowledgement: I understand that exercise participation carries inherent risks. I have disclosed all relevant health information and agree to notify BXP of any changes to my health status.

Cancellation Policy: I understand and accept the BXP cancellation policy, including the $60 fee for cancellations with less than 24 hours' notice.

Funded Services: I confirm that I have a valid referral or funding approval in place (where applicable) and understand it is my responsibility to maintain this throughout my treatment.

Terms & Conditions: I have read and agree to the full Terms and Conditions of BXP — Bolton Exercise Physiology as set out above.

By typing your full name below you are providing an electronic signature confirming your agreement to all of the above.

Mr Jack Bolton Exercise Physiologist

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