Knobel Physio – Terms & Conditions

Appointments & Cancellations

We kindly ask that all appointment cancellations or rescheduling requests be made with at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of 50% of the consultation fee, or missed appointments (“no-shows”), may incur a cancellation fee of 100% of the consultation fee.
We understand emergencies and unexpected situations can occur, and fees may be waived at the discretion of the clinic.

Late Arrivals

If you arrive late to your appointment, your consultation time may need to be shortened to avoid delays for other clients. A grace period of 10-15 minutes may be granted at the discretion of the practitioner. Full consultation fees may still apply.

Payment Policy

Payment is required at the time of consultation unless otherwise arranged.
We accept EFTPOS, credit/debit card, and other approved payment methods.
Any outstanding accounts may need to be settled before future appointments can be booked.

Private Health Insurance & Medicare

Clients are responsible for understanding their own private health insurance or Medicare entitlements.
Where available, HICAPS claiming can be processed at the clinic; however, gap payments may still apply.

Consent to Treatment

By attending an appointment, you consent to physiotherapy assessment and treatment provided by Knobel Physio.

Treatment may include:

Manual therapy
Soft tissue massage
Dry needling
Exercise rehabilitation
Mobility and strengthening programs
Other physiotherapy techniques deemed appropriate

The treating physiotherapist will explain treatment options, benefits, and potential risks where relevant.
You acknowledge that outcomes may vary between individuals and that no guarantees can be made regarding treatment results.

Dry Needling

Dry needling carries some risks, including temporary soreness, bruising, bleeding, fatigue, dizziness, or, in rare cases, more serious complications.
By consenting to dry needling treatment, you acknowledge that these risks have been explained and understood.

Medical Information

Clients are responsible for providing accurate and up-to-date medical history, injury details, medications, and relevant health information.

Failure to disclose relevant medical information may affect treatment safety and outcomes.

Privacy

Your personal and health information is collected and stored in accordance with Australian privacy laws and used solely for the purpose of providing physiotherapy services and managing your care.
Your information will not be shared without your consent unless required by law.

Liability

While all reasonable care is taken during assessment and treatment, Knobel Physio and its practitioners are not liable for any injury, loss, or damages arising from physiotherapy treatment, except where required under Australian Consumer Law.

Children & Minors

Clients under 18 years of age must have consent from a parent or legal guardian before treatment.

Changes to Terms

Knobel Physio reserves the right to update these Terms & Conditions at any time.

Mr Henri Knobel Physiotherapist

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