Cancellation Policy – Summary

This is a short summary of the Cancellation Policy you agree to when completing our intake forms. Please make sure you have read, understood, and agreed to the full policy in your intake paperwork.

If you have not yet completed your intake forms, please do not proceed with booking until you have read our full policies and are comfortable agreeing to them.

At Healthy Mind Centre Launceston, we understand that unexpected things happen. However, short-notice cancellations or missed appointments make it difficult for us to offer consistent care and may limit appointment availability for others.

Key points:

If you cancel with less than 48 hours’ notice, or do not attend your appointment, a cancellation fee applies.
For NDIS-funded sessions, a 2-business-day cancellation rule applies.
Medicare and private health rebates do not apply to cancellation fees.
If your appointment involves scheduled travel (e.g., a school or community visit), the travel time is also charged if the appointment is cancelled at short notice.
If a third party funds your service, they may not cover cancellation fees. You are responsible for any unpaid amounts.
If you are unwell, please do not attend in person. Telehealth may be possible if clinically appropriate; this decision is made by your clinician and not guaranteed.
Repeated cancellations may result in discharge back to your GP.

How to cancel or reschedule:

Use the link in your original booking confirmation email
Phone (03) 6388 9229 (leave a voicemail if we can't answer or if you call after hours)
Email admin@healthymindcentre.com.au
Reply “No” to your reminder SMS

Please give as much notice as possible so we can offer the appointment to another client and help you rebook.

Leah Sutherland Dietitian

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