Magnolia House/KCPSYCH is a Private Group Psychology Practice with a team of Psychologists who offer evidence based psychological treatment of a high quality where services delivered are in accordance with the Australian Psychological Society (APS) Code of Ethics and AHPRA guidelines.

Charter for Clients of Psychologists: The Charter for Clients explains your rights as a client of a Psychologist. You can obtain a copy from reception or from our website.

Time & Punctuality:

A consultation will usually last 50 to 60 minutes. If you are late, your consultation will usually still finish at the scheduled time, to be fair to your Treating Psychologist and the patients with appointments after yours.

Cancellation Policy:

We have a 48 hour cancellation notice period for cancelling or rescheduling an appointment. If you cancel an appointment within 48 hours of your booked appointment you may be charged $120(GST inclusive). At least 48 hours notice of cancellation or rescheduling of your appointment is required to allow a reasonable time to fill that appointment time. The cancellation fee is required to be paid prior to your next scheduled appointment. Our aim is not to charge you, but to allow enough time for us to fill your appointment spot with other clients who are waiting for treatment.

For those under EAP referrals that cancel an appointment within 48 hours, we are required to inform your EAP agency of the cancellation/nonattendance, and the cancellation will use one hour out of your entitlement.

Payment and Fees:

Payment is required on the day at completion of each consultation, by debit or credit card. Please note we do not accept cash payments. Medicare rebates are processed at reception. For telehealth appointments we will call you to make payment. In the event you do not call and pay within 48 hours of your appointment, we will charge your stored credit card regardless without prior notification. If you do not advise us of utilising Medicare rebatable sessions in the current calendar year, you will be liable to pay the full consultation fees for your appointment. day of service.

Joseph Anderson Psychologist

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