New Client Information Sheet Terms and Conditions:

Confidentiality of sessions:

All session information is confidential. Any safety concerns including safety to yourself, a disclosure that you may hurt others or are being harmed by someone else will be reviewed with Heather to identify the best way to ensure safety.
Heather McKain will take notes during sessions. These are kept confidential and secure.

Session Times:

Sessions are 45-50 minutes. You may be notified towards the end of the session to aid in therapeutic closure of session.
To respect your therapeutic slot and other client’s times, if a client arrives late the session will still complete at the scheduled time.

Contact outside of Session Time:

Heather McKain does not provide any counselling outside of session times via email, text or phone. If a message of a therapeutic nature is received it will not be responded to until the next arranged session time.

Cancellation Policy:

24 hour’s notice is asked for cancellation of appointment. Any cancellations within 24 hours of your scheduled appointment will be charged full session fee. ACC or EAP client sessions will be managed according to ACC or EAP’s cancellation policy.
Please notify us of any cold or flu symptoms. It is asked that if you are unwell you notify me as soon as possible and we will reschedule your session.

Complaints or Concerns

Heather is happy to discuss any concerns or complaints.
Alternatively, you may contact Heather’s NZAC supervisor, Shirley Prendeville at Depth Counsellor for any complaints or concerns that may arise.

Payments:

Session fee is $140 per session.
It is asked that you pay for sessions on the same day of that session. Late payment for appointments may cause requirement to have session pre-paid before attendance to schedule new appointments.
Payments made to Kiwi Bank Account- Heather McKain: 38-9024-0374841-00
ACC and EAP appointment payment process will be discussed with client.

Client Name: ___________________________________

Guardian Name (if client is under 18): ________________________________

Client/Guardian Signature: _________________________________ Date: _______________

Heather McKain Counsellor

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