Card Capture Requirement

To secure your appointment, we require all patients to provide their credit card details at the time of booking. Rest assured, this information is stored securely and will only be used in accordance with our cancellation policy.

Missed Appointment Policy

Our commitment is to deliver quality healthcare to all our patients promptly. No-shows, late arrivals, and cancellations disrupt not only our providers but also other patients. Please familiarise yourself with our policy regarding missed appointments.

Appointment Cancellation

When you book an appointment, you reserve a spot on our calendar that becomes unavailable to other patients. To be considerate of your fellow patients, please inform Dr Montgomery Harrison or Dr Ben Hsiung as soon as you know you cannot attend your appointment.

If you need to cancel, we require at least 6 hours' notice. Appointments are in high demand, and your timely notice allows another patient to utilise that appointment slot.

How to Cancel Your Appointment

To cancel your appointment, please call or text us at 0426 966 170. Alternatively, you can use the “manage your appointment” link. Please note that this option closes 6 hours prior to your consultation. Failure to cancel or reschedule before this deadline will result in the full consultation fee being charged.

Late Cancellations/No-Shows

A cancellation is considered late if it occurs less than 6 hours before the scheduled time. A no-show is when a patient misses an appointment without cancelling. In both cases, we will charge 100% of the missed appointment fee plus a processing fee.

Exceptions

We understand that emergencies can occur. If you have a valid reason for missing your appointment without prior notice, please contact us as soon as possible to discuss your situation.

By booking an appointment with us, you agree to the terms of this policy. We appreciate your understanding and cooperation in helping us maintain a high standard of service for all our patients. For any questions or further clarification, please do not hesitate to contact us.

Dr Benjamin Hsiung Chiropractor

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