By booking an appointment through this online system, you agree to the following terms:

Cancellation Policy
A minimum of 48 hours’ notice is required for cancellations or rescheduling. Cancellations made within 48 hours of the scheduled appointment or failure to attend will incur 100% of the appointment fee, which will be charged to the card on file.

Payment & Card Capture
Card details are securely captured at the time of booking. No payment is processed unless a cancellation or no-show fee applies, or unless the appointment is set to pre-paid. Invoices for private sessions may be emailed post-consultation where applicable.

DVA Funded Services
Department of Veterans’ Affairs (DVA) sessions are fully funded with a valid GP referral under an accepted condition. Patients must bring or upload their referral prior to their first session.

Medicare Rebates & Out-of-Pocket Costs
Patients with a valid Medicare referral under an EPC/Chronic Disease Management Plan may be eligible for a rebate on eligible sessions. Standard consultation fees still apply, with rebates processed following the appointment. Patients are responsible for any out-of-pocket costs unless advised otherwise.

NDIS Clients
NDIS participants must have appropriate funding under Capacity Building – Improved Health and Wellbeing. Please confirm with your plan manager or support coordinator before booking. Self-managed and plan-managed participants may be invoiced directly.

Telehealth Appointments
Telehealth sessions are available and conducted via a secure online platform. By booking a Telehealth appointment, you agree to participate in sessions conducted remotely. It is your responsibility to ensure you have access to a suitable device, internet connection, and private space.

Risk and Participation
By attending in-person or online sessions, you acknowledge that while all care is taken to ensure your safety, participation in physical activity carries inherent risks. You agree to disclose any relevant medical conditions or injuries prior to your appointment and to follow the advice provided during sessions.

Referrals & Eligibility
If attending under Medicare, DVA, NDIS or any other third-party funding, a valid referral must be received before or at your appointment. Failure to provide the necessary referral may result in full private fees being applied.

Late Arrivals
If you arrive late to your session, the appointment may be shortened to avoid delays to other clients. The full appointment fee will still apply.

Privacy & Confidentiality
All personal and health information collected is handled in accordance with the Australian Privacy Principles. Your data is stored securely and used only for clinical care and administrative purposes.

Brittany Williams-Holthouse Social Worker

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