Cancellation Policy

Cancellation policy

Our clinic’s booking system is set to send an SMS reminder four days before your appointment. If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice to the practice and/or your clinician before the scheduled appointment time. If you cannot make your appointment, please let us know as soon as possible by calling the practice on (02) 8530 8320 or emailing us at admin@kosmospsychology.com.au

Unfortunately, if you provide less than 48 hours notice when cancelling or rescheduling an appointment, a fee of $100 will apply. Further, if you do not attend your scheduled appointment (No-Show Appointment) without providing prior notice, the full consultation fee will apply. Please note that the cancellation fee does not attract any medicare or private health benefits.

As frustrating as it is to pay a cancellation fee, we genuinely don’t like enforcing it. The reason for having a 48-hour cancellation policy is because:

We are generally unable to fill appointment spaces that are cancelled at short notice
Our psychologists put a lot of time and care into session planning and preparation
Rescheduling appointments tie up future appointments, minimising availability for others
To be fair to other clients who would have taken up the appointment time instead
There are substantial overhead costs associated with booking your appointment and reserving a room

We thank you for your understanding.

Cancellation fees are payable over the phone at the time of cancellation or will be directly charged to the encrypted credit or debit card we have securely stored on file. If the card on file fails or no card details are stored, an invoice will be issued. This invoice must be paid within 5 days of issue to avoid disruption to future appointments. We appreciate your prompt attention to these payments, which help us manage the clinic’s operations fairly for all clients and practitioners.

We thank you for your understanding.

Allegra Styles Psychologist

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