Online Booking (Terms and Conditions)

1. Appointments

All appointments are conducted via Telehealth using a secure video platform. A private link will be sent to you prior to your session, which can be accessed on your phone, tablet, or computer.

Telehealth offers a flexible and effective way to access support. By booking, you consent to receiving services in this format.

2. Fees

The fee for a standard 50-minute appointment is $230 AUD. Payment is due on the day of your appointment, unless otherwise arranged in advance.

3. Payment Method and Surcharges

Payments are processed using the debit or credit card details provided at the time of booking. A small surcharge may apply.

If you prefer, you may be able to avoid this surcharge by paying via bank transfer using the details provided on your invoice.

4. Medicare Rebates

If you have a valid Mental Health Treatment Plan, you may be eligible for a Medicare rebate (currently $98.95 AUD per session) for up to 10 sessions per calendar year.

It is your responsibility to ensure your referral is current and that you meet Medicare requirements. Rebates are processed after full payment of the session fee.

5. Private Health Rebates

If you have private health insurance, you may be eligible to claim a rebate. Please check with your insurer to confirm your level of cover.

Medicare and private health rebates cannot be claimed for the same session.

6. Cancellations and Missed Appointments

If you need to cancel or reschedule, we ask that you provide as much notice as possible.

Less than 48 hours’ notice: $100 AUD cancellation fee
Same-day cancellation or non-attendance: full session fee ($230 AUD)
If you join late, your session will still finish at the scheduled time, and the full fee will apply

By booking, you agree to these cancellation terms.

7. Telehealth and Your Environment

Please attend your session from a private, quiet space with a stable internet connection where possible.

You may be asked to confirm your location and provide an emergency contact to support your safety during sessions.

If technical difficulties arise, we will make reasonable efforts to reconnect and determine the most appropriate next step.

8. Emergencies and Crisis Support

This practice is not an emergency or crisis service.

If you are in immediate danger, feel unable to keep yourself safe, or require urgent support, please call 000 or attend your nearest emergency department.

You may also contact:

Lifeline — 13 11 14
Beyond Blue — 1300 224 636
Suicide Call Back Service — 1300 659 467

These are national support services available within Australia.

9. Privacy and Confidentiality

Your privacy is important. Personal and health information is collected, stored, and used to support your care and is handled in accordance with applicable privacy obligations.

Sessions are conducted via secure platforms, and records are stored securely.

Confidentiality is maintained except where disclosure is required or permitted by law, including situations involving serious safety concerns.

10. AI-Assisted Note Taking

To support accurate record-keeping, we may use a secure AI-assisted tool within our practice system to help summarise session notes.

This process is confidential, and all information is reviewed and managed by your psychologist.

11. Consent to Contact

By booking, you consent to being contacted by Becoming Me Psychology regarding appointments, invoices, receipts, and other administrative matters via email, phone, or SMS.

12. Booking for Yourself

By making a booking, you confirm that the information you provide is accurate and that you are booking for yourself, unless otherwise arranged.

13. Suitability for Service

In some situations, Telehealth may not be the most appropriate format, or this service may not be the best fit for your needs.

If this arises, we will discuss appropriate next steps with you where possible.

14. Consent

A more detailed outline of our terms, privacy, and service information is available in the Becoming Me Psychology & Counselling Service Agreement.

By proceeding with your booking, you confirm that:

You understand the appointment fee and any applicable surcharges
You understand Medicare and private health rebate arrangements
You understand and accept the cancellation policy
You consent to receiving services via Telehealth
You understand the limits of confidentiality
You consent to the collection and handling of your personal information for the purpose of providing psychological services

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