Telehealth Terms and Conditions

Introduction:
By participating in telehealth services with Chat2Change Counselling, you agree to the following terms and conditions:

1. Service Description:
Telehealth involves the use of electronic communications to provide healthcare services remotely. This includes video consultations, secure messaging, and sharing of health information.

2. Eligibility:
Telehealth services are available to clients who have appropriate technology and internet access.

3. Technology Requirements:
To participate in telehealth sessions, you will need a device with a camera, microphone, and speakers, as well as a reliable internet connection.

4. Privacy and Confidentiality:
All telehealth sessions are conducted in compliance with applicable privacy laws. Communications are encrypted to protect your confidentiality. However, the security of communications via the Internet can never be guaranteed.

5. Data Protection:
Your personal and health information will be stored securely in accordance with Chat2Change Counselling's data protection policies. We will not share your information without your consent, except as required by law.

6. Consent:
By using telehealth services, you consent to their use for treatment. You understand the potential risks, including technical issues and limitations to confidentiality.

7. Risks and Benefits:
You acknowledge that telehealth has both benefits (e.g., convenience and access to specialists) and risks (e.g., technical failures and potential for data breaches).

8. Session Environment:
It is your responsibility to ensure you are in a private, quiet space for your telehealth sessions to maintain confidentiality and minimise interruptions.

9. Technical Issues:
If technical issues prevent the completion of a session, we will attempt to reschedule or find an alternative method of conducting it.

10. Payment and Billing:
Fees for telehealth services are the same as in-person services. Payment is required as per our standard billing practices. You are responsible for any costs associated with your internet or data usage.

11. Cancellation Policy:
If you need to cancel or reschedule your telehealth appointment, please provide at least 24 hours' notice. According to our cancellation policy, late cancellations or no-shows may incur a fee.

12. Emergency Situations:
Telehealth is not suitable for emergency situations. If you are experiencing a medical or psychiatric emergency, please call emergency services or go to your nearest emergency department immediately.

13. Practice Limitations:
Telehealth services may be limited to clients within certain geographical areas.

14. Contact Information:
For any questions or concerns regarding your telehealth services, please contact us at Chat2Change Counselling.

15. Amendments: Chat2Change Counselling reserves the right to amend these terms and conditions at any time. Any changes will be communicated to you prior to your next telehealth session.

16. Acknowledgment:

By participating in telehealth services, you acknowledge that you have read, understood, and agree to these terms and conditions.

Client Signature:

Date:

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